Returns Policy

We accept unworn products purchased exclusively from within 28 days from the date of purchase.

You can pack and send your return to us in just a few simple steps:


How do I return an Item?

Step 1: Complete the Sinderella Shoes returns form which can be downloaded from clicking on the following Link - Return Form

Step 2: Package items

You can use your original Sinderella Shoes shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!

Step 3: Ship back to Sinderella Shoes with your order number

Mail your returns package back to:

Sinderella Returns
E11 2PU

You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Sinderella Shoes will not be liable for any return packages lost in transit.

Products purchased online through must be returned or exchanged directly with us. Please follow the return/exchange instructions above.

Sinderella Shoes  is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.

NON UK returns may be subject to duties and taxes which are the responsibility of the customer.

To ensure return accuracy, please remember to enclose a completed returns form.

Please bear in mind that Sinderella Shoes does not offer free shipping on returns.

If there are any issues or anything is unclear please email us:


Thank you,

The Sinderella Shoes Team